Citibank in India will hire 500 fresh graduates
from top technology colleges including the Indian Institutes of Technology and
BITS Pilani this year.The global bank is preparing a workforce with technology
talent to fuel growth and is making existing talent compatible with the
changes.
"A lot of the future growth in O&T
(operations and technology) will be fuelled on the back of our technology
talent," said Anand Chopra, head of operations and technology of Citi in
South Asia.
"Most customers today would like to do
things digitally at their convenience. Our job is to enhance these customer
journeys and make them a remarkable experience. This is where technology is
playing a big role."
The thrust on hiring tech talent is driven by
the rapid disruption and inroads of digital, cloud computing, predictive
analytics, smart automation and mobile banking.
"Predictive analytics is one of the new
and exciting areas of development. With big data, you can pretty much predict
what is likely to happen... we are starting to use big data for both our
customer-facing projects to drive hyper-personalisation of our products and
services and use it internally as a risk control
tool," said Chopra.
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